Frequently Asked Questions

HotelSuport is an independent hotel booking assistance service. Our reservations agents help travelers find, reserve and manage hotel stays, mainly by phone.

No. We are not a hotel and we are not affiliated with any hotel, resort or hotel brand. To contact a hotel directly, please use the details on its official website.

A member of our own reservations team. Call 877-360-4334 and they can search available stays, answer questions and make reservations or changes with your approval.

Hotel rates change constantly with demand, dates and room type. Instead of showing prices that may be inaccurate, we check live availability for your stay and confirm the full cost before you reserve.

No. You can ask questions, compare options and take time to decide. We only reserve after you've approved the property, room and total price.

The guest's full name, contact details, check-in and check-out dates, number of rooms and guests, and any special requests. The guest checking in will usually need a government-issued photo ID and a payment card at the property.

We email a confirmation to the address you provide. Please check the property name, address, dates, room type and guest name carefully, and contact us right away if anything is wrong.

Yes. We help with room requests for weddings, reunions, teams and corporate events. Availability and group terms vary by property, so contact us early.

A service fee may apply when we arrange, change or otherwise assist with a reservation. It is always explained, separately from the room rate, taxes and property fees, before you agree to pay.

Some properties charge mandatory daily fees for amenities or services, often called resort, destination, amenity or facility fees. They may be collected at the hotel. We'll tell you about any such fees we're aware of before you book.

Many hotels place a temporary authorization on a card at check-in to cover incidentals. The amount and release time depend on the property and your card issuer.

Rates aren't secured until the reservation is completed. Prices and room availability can change quickly, so we always confirm the final amount with you first.

It depends on your rate. Flexible rates can often be changed before a deadline, while prepaid or non-refundable rates may not allow changes. We'll explain the terms before making any change.

That depends on the rate's cancellation terms and the property's policy. Some reservations can be cancelled free of charge before a deadline; others carry a penalty or are non-refundable. See our Cancellation Policy.

Let the property or us know if you'll arrive late. If you don't arrive and haven't cancelled, the hotel may charge a no-show fee and release the room for the rest of your stay.

Only to respond to you and arrange the stays you request. We don't sell personal information. Read our Privacy Policy for details.