Terms & Conditions
The terms that apply to our website and hotel booking assistance.
These Terms & Conditions (“Terms”) apply to your use of the HotelSuport website and the hotel booking assistance we provide by phone, email or online (the “Services”). By using the Services you accept these Terms.
1. Our role
HotelSuport is an independent booking assistance service acting as an intermediary between you and hotels or other accommodation suppliers. We do not own or operate any property and are not affiliated with, endorsed by or authorized to act for any hotel, resort or hotel brand. Our phone line is answered by our own agents.
2. Eligibility
You must be at least 18 to use the Services and make reservations. When booking for others, you confirm you are authorized to do so and accept these Terms on their behalf. Hotels may set their own minimum check-in age.
3. Availability and quotes
- This website does not display live room rates or availability.
- Rates discussed with you depend on availability and are not secured until the reservation is completed.
- We reserve only after you approve the property, room type, dates and total price.
- Please review your confirmation promptly and report any errors immediately.
4. Prices, fees and payment
The total cost of a stay may include the room rate, taxes, mandatory property fees (such as resort, destination or amenity fees, which may be payable at the property), deposits and our service fee. Our service fee is disclosed before you agree to pay and may appear as a separate charge on your statement. Optional charges such as parking, incidentals and upgrades are payable to the property.
5. Hotel policies
Every reservation is subject to the property's own terms, including check-in and check-out times, age and identification requirements, deposit and incidental holds, occupancy limits, pet and smoking policies, and cancellation rules. The property is responsible for providing the accommodation and services.
6. Special requests
Requests such as bed type, connecting rooms, early check-in or late check-out are passed to the property but are not guaranteed unless the property confirms them.
7. Changes and cancellations
Changes and cancellations follow the rate's conditions, the property's policy and our Cancellation Policy. Property penalties, rate differences and our service fee may apply and will be explained beforehand.
8. Your responsibilities
- Provide accurate guest names, contact details and stay information.
- Bring the identification and payment card required by the property at check-in.
- Follow property rules during your stay; you are responsible for any damage or charges you incur.
9. Website use and intellectual property
Do not misuse the website, submit false information or use automated tools to access it. The HotelSuport name, logo and content belong to us or our licensors. Hotel names and marks belong to their owners and are referenced for identification only. Photographs on this site are illustrative and do not depict any specific property.
10. Disclaimers and limitation of liability
The website is provided “as is.” To the extent permitted by law, we are not liable for the acts, omissions, overbooking, closures or service failures of hotels or other suppliers, or for indirect or consequential losses. Our total liability for any claim is limited to the service fees you paid us for the reservation concerned. Nothing here limits rights that cannot be waived under consumer protection law.
11. Indemnity and governing law
You agree to indemnify HotelSuport against claims arising from your breach of these Terms or inaccurate information you provide. These Terms are governed by U.S. law and the laws of the state where HotelSuport is organized.
12. Changes and contact
We may update these Terms; the version posted when you reserve applies to that reservation. Questions? Email support@hotelsuport.com or call 877-360-4334.