Privacy Policy
How we collect, use and protect your personal information.
This Privacy Policy explains how HotelSuport (“we,” “us” or “our”) handles personal information when you visit our website, contact us by phone or email, submit a form, or use our hotel booking assistance (the “Services”).
1. Information we collect
Information you provide
- Contact details such as name, phone number and email address;
- Stay details such as destination, dates, number of rooms and guests, trip purpose and special requests (including accessibility needs you choose to share);
- Guest names and details required by hotels or accommodation suppliers to hold a reservation;
- Payment card and billing information when you make a reservation;
- The content of messages you send us and, where permitted by law and with any required notice, call recordings.
Information collected automatically
We and our service providers may collect your IP address, browser and device type, pages viewed, referring website and visit times using cookies, tags and similar technologies, including analytics and advertising tools such as Google Analytics and Google Ads, to understand site usage and measure advertising, including clicks on our phone number.
2. How we use information
- To respond to enquiries and provide the assistance you request;
- To search for, reserve, change or cancel accommodation on your behalf;
- To process payments and help prevent fraud;
- To send confirmations and important updates about your stay;
- To operate, secure and improve our website and Services;
- To measure and improve advertising; and
- To comply with legal obligations and enforce our terms.
3. How we share information
We do not sell personal information for money. We share it only with:
- Hotels and accommodation suppliers to make and manage your reservations — their own privacy policies apply;
- Reservation, payment and fraud-prevention providers that help complete transactions;
- Service providers for hosting, form delivery, email, telephone and analytics;
- Authorities where required by law;
- A successor business in a merger or acquisition, subject to this policy; and
- Others with your consent or at your direction.
4. Cookies and advertising choices
You can block or delete cookies in your browser settings. Manage Google ad personalization at Google Ad Settings and opt out of Google Analytics with the Google Analytics Opt-out Add-on. Where state law treats advertising measurement as “sharing,” you may opt out by contacting us, and we honor Global Privacy Control signals where required.
5. Phone and email contact
If you submit an enquiry, we may contact you by phone or email about it. We will not send marketing text messages or pre-recorded calls without your prior express consent. To stop contact, tell our agent, reply to our email, or write to support@hotelsuport.com.
6. Retention and security
We keep information only as long as needed to provide the Services, maintain transaction records, resolve disputes and meet legal obligations. We use reasonable safeguards to protect it, but no method is completely secure — please don't send card details by email or web form.
7. Your privacy rights
Depending on your state of residence, you may have rights to access, correct or delete your personal information, to opt out of sale, sharing or targeted advertising, and to be free from discrimination for exercising these rights. Contact support@hotelsuport.com or 877-360-4334. We may need to verify your identity, and you may use an authorized agent where permitted.
8. Children
Our website is not directed to children under 13 and we do not knowingly collect their information online. Details about minors traveling with a family are provided by a parent or guardian solely to arrange accommodation.
9. Changes and contact
We may update this policy and will post changes on this page. Questions? Email support@hotelsuport.com or call 877-360-4334.